Terms & Conditions


Aro Memorials Ltd.
Terms and Conditions



Allow 8 weeks to complete a headstone if the headstone is in stock
Allow 4 months for a Custom Designed headstone to be made
Allow 2 months for shipping in-case of delays
We highly recommend allowing more time if possible.

 Step 1: Deposit; place an order with a $200 deposit ~ lay-by is available.
Step 2: Photograph; allow 5 weeks for processing by our Italian ceramic makers.
Step 3: Wording; provide us with the wording at least 5 weeks before the headstone is needed,
we will create a draft layout for your approval.
We provide up to 5 draft layouts, thereafter there will be a $50 fee per amendment.
Customized artwork is priced separately ~ allow 5 weeks to create.
Step 4: Sign the final layout;
3 weeks before the unveiling, shipping or collection.
Warning! The lettering cannot be changed once it has been signed off.
Step 5: Pay 75%; 3 weeks before the unveiling, shipping or collection
Step 6: View the finished headstone and pay the final balance.
Final balance must be paid no later than 1 week before the unveiling or shipping.
Please removed all decorations from the grave 1 week before the unveiling.
Step 7: The headstone is then installed, delivered for shipping or prepared for collection.

Installation Leveling Pad ($200 per plot) is required when installing a headstone
and there is more than 75mm of slope/fall over the concrete berm.

The Shipping Waybill is available after the ship departs from Auckland.
Shipping delays are beyond our control ~ allow for delays in your forward planning.

Custom Designed and Specified Coloured headstone orders
require 50% of the invoice to be paid 4 months before the unveiling, shipping or collection.

Any orders not completed within the 2 years will be brought up to date with current pricing.

We have a No Refund Policy