Terms & Conditions

 

Aro Memorials Ltd.
Terms and Conditions


 

Allow 8 weeks 
to complete a headstone if the headstone is in stock

 

 

Allow 4 months
for a Custom Designed headstone to be made

 

 

Allow 2 months
for shipping in case of delays

 

  We highly recommend allowing more time if possible.  

 


Step 1: Deposit

Step 2: Photograph

Step 3: Wording

 

Place an order with a $200 deposit

Lay-by is available.

Allow
5 weeks
for processing by our Italian ceramic makers.

Provide us with the wording at least
5 weeks
before the headstone is needed,
we will create a draft layout for your approval.

Customized artwork is priced separately.
Allow 5 weeks to create.


We provide up to 5 draft layouts, thereafter there will be a $50 fee per amendment. 

Step 4: Sign the final layout

Step 5: Pay 75%;

Step 6: View and pay remainder

Step 7: Installation

3 weeks before the unveiling, shipping or collection.


Warning!
The lettering cannot be changed once it has been signed off.

3 weeks before the unveiling, shipping or collection

View the finished headstone and pay the final balance.


The final balance must be paid no later than 1 week before the unveiling or shipping.

The headstone is then installed, delivered for shipping or prepared for
collection.


Please remove all decorations from the grave 1 week before the unveiling.

 

 

  • Installation Leveling Pad ($200 per plot) is required when installing a headstone and there is more than 75mm of slope/fall over the concrete berm.

  • The Shipping Waybill is available after the ship departs from Auckland. Shipping delays are beyond our control ~ allow for delays in your forward planning.

  • Custom Designed and Specified Coloured headstone orders require 50% of the invoice to be paid 4 months before the unveiling, shipping or collection.

 

Any orders not completed within the 2 years will be brought up to date with current pricing.

We have a No Refund Policy 

 


 

 

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