Terms & Conditions

Aro Memorials Ltd.
Terms and Conditions

	Allow 8 weeks to complete a headstone if the headstone is in stock
	Allow 4 months for a Custom Designed headstone to be made
	Allow 2 months for shipping in case of delays
	We highly recommend allowing more time if possible.

Step 1: Deposit	Step 2: Photograph	Step 3: Wording
Place an order with a $200 deposit Lay-by is available.	Allow 5 weeks for processing by our Italian ceramic makers.	Provide us with the wording at least 5 weeks before the headstone is needed, we will create a draft layout for your approval.	Customized artwork is priced separately. Allow 5 weeks to create. We provide up to 5 draft layouts, thereafter there will be a $50 fee per amendment.

Step 4: Sign the final layout	Step 5: Pay 75%;	Step 6: View and pay remainder	Step 7: Installation
3 weeks before the unveiling, shipping or collection. Warning! The lettering cannot be changed once it has been signed off.	3 weeks before the unveiling, shipping or collection	View the finished headstone and pay the final balance. The final balance must be paid no later than 1 week before the unveiling or shipping.	The headstone is then installed, delivered for shipping or prepared for collection. Please remove all decorations from the grave 1 week before the unveiling.

Installation Leveling Pad ($200 per plot) is required when installing a headstone and there is more than 75mm of slope/fall over the concrete berm.
The Shipping Waybill is available after the ship departs from Auckland. Shipping delays are beyond our control ~ allow for delays in your forward planning.
Custom Designed and Specified Coloured headstone orders require 50% of the invoice to be paid 4 months before the unveiling, shipping or collection.

Any orders not completed within the 2 years will be brought up to date with current pricing.

We have a No Refund Policy