Frequently asked questions:
Q: What does a headstone cost?
The cost will depend upon the size, colour and style of the headstone.
The average price for a headstone is around $3000.
Prices can range from a small plaque at $395 to a Large Temple Set at $5995.
Q: Shipping to the Islands, what would the cost be?
The cost for the shipping of the headstones is included in the larger headstone packages.
(priced from $1995 and higher)
For smaller headstones and plaques the shipping cost is $250.
*You will have to pay for your customs clearance fee and the receiving agent's fee.
(approximate $200 NZ)*
Q: What is the process, payment terms & conditions?
Step 1. Place the order with a $200 Deposit (non refundable)
Step 2. Provide us with the Photograph allow 4 WEEKS for processing
Step 3. Provide us with the Wording no later than 5 WEEKS
before the Headstone is needed
Step 4. Sign the Layout once you have checked & approved everything.
(This needs to be Signed no later than 2 WEEKS before the Headstone is needed
for Installation, Collection or Shipping)
Step 5. 75% needs to be paid no later than 2 WEEKS before the Headstone is needed
for Installation, Collection or Shipping
Step 6. View the Finished Headstone & Pay the Final Balance
before Installation (we need at least 3 days minimum) ~ Shipping or Collection
Step 7. The Headstone is then Installed or Delivered for Shipping
*Proof of Grave Plot Ownership may be required - if headstone will be installed in a local public cemetery.
Some Cemeteries require the Grave Plot Purchaser to give their consent
for the Headstone to go on the Grave as part of the Permit Application.
The Shipping Waybill is avaliable once the ship leaves the Port of Auckland.
We can not be held responsibile for any changes to the Shipping Schedule.
Ships being delayed are circumstances that are out of our control.
Air freight is available at an extra cost
Custom Designed Headstone Orders require 50% of the invoice to be paid
12 WEEKS before the unveiling or shipping.
This is to enable enough time to have the Headstone made to order.
We have a No Refund Policy
We do not ask for more money than is required for each stage, your money is
used to run the business. If your circumstances do change you are able to change
your order Except if we have ordered a One Off Custom Designed Headstone,
OR you can Postpone your unveiling.
We do ask that orders are Completed within 3 years
Terms and Conditions
Q: How can I make payments?
Visa card payments are accepted but they do incur a surcharge of 2.5%.
International Money Transfers.
Western Union Online Payments from Australia (lower bank fees - as you are doing the payment online) *bank details will be supplied on request.
You are welcome to set up an Automatic payment with your bank, we do ask that amounts paid are kept to minimum of $20 per payment.
You are most welcome to come in and make payments at any of our Branches as it suits you.
Q: Is lay-by available?
Yes we do offer layby for purchasing of headstones, as long as headstone is paid in full before installation and within the 3 year period.
Q: One person is already buried - how do we go about adding a second person onto the headstone?
Providing there is space available on the existing headstone, we can do an additional inscription.
If there is no space available we can remove the headstone and re polish the front face of the headstone (as long as the front face is a flat surface) and start with a new inscription.
We can remove the existing headstone and replace it with a new headstone.
Link to Services offered.
Q: How long does a headstone take to complete?
Depending on whether we have the headstone in stock it normally takes around 6-8 weeks, this allows plenty of time to order the photo ceramic (4weeks) and to create a layout using your wording and chosen artwork.
When ordering a custom made headstone or a special colour is chosen, a time period of at least 12 weeks is required to have the headstone made and delivered.
If the headstone is required urgently, we can complete a headstone for you sooner (within a week), depending on availability of stock, you having the wording that you would like to go onto the headstone and have chosen your preferred artwork.
The photo ceramic unfortunately will still take 4 weeks for processing, but we are able to supply a temporary laminated photograph for your unveiling if needed.
If we are shipping the headstone for you, 3 weeks should be allowed from the cut off to being able to receive the headstone at its port of destination. We are reliant on the shipping schedules.
Air freight is another option for urgent unveilings, this option is not available to all destinations.
The cost will depend on the weight and destination.
Q: What are headstones made of?
Granite is the only stone we use for our headstones, as it will not deteriorate and will hold its polish for many years to come.
Q: Differences between the Standard, Splay and Sub Base, Plinth:
Standard Base: Is a rectangular shape, sized accordingly
Splay Base: Is a rectangular Base with part of the front edge sloped.
Plinth: Is an additional piece that is placed between the Standard Base and the Headstone.
Sub base: Is a smaller base, that is used on it's own.
What is a recumbent?
A Recumbent is a Desk that is laid down. (Higher at the back, lower in the front)
Can we inscribe headstones in other languages (characters)?
Yes we offer Asian, Arabic, Korean, Russian or any other Language required.
Please be advised that this service will be an additional cost.