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Frequently asked questions:
Q: What does a headstone cost?
The cost will depend upon the size, colour and style of the headstone.
The average price for a headstone is around $3000.
Prices can range from a small plaque at $395 to a Large Temple Set at $5995.
Q: Shipping to the Islands, what would the cost be?
The cost for the shipping of the headstones is included in the larger headstone packages.
(priced from $1995 and higher)
For smaller headstones and plaques the shipping cost is $250.
*You will have to pay for your customs clearance fee and the receiving agent's fee.
(approximate $200 NZ)*
Q: What is the process, payment terms & conditions?
1. Place the order with a $200 Deposit (non refundable)
2. Provide us with the Photograph (3 weeks for processing)
3. Provide us with the Wording for the draft layout
4. Sign the Approved Layout when you have checked everything
5. Pay 75% 3 weeks before the headstone is needed for
Installation, Collection or Shipping
6. View Finished Headstone
7. Pay Final Balance (1 week before installation or shipping)
8. Headstone Installed or Shipped
9. The Shipping Waybill is avaliable once the ship leaves Auckland
(One Off Custom Designed Headstone Orders require 50% of the
invoice to be paid 3 months before the unveiling or shipping.
This is to enable us enough time to have the Headstone made)
We have a No Refund Policy
We do not ask for more money than is required for each stage of the process.
If your circumstances do change, you are able to change your order
(except if we have ordered a One Off Custom Designed Headstone for you)
or postpone your unveiling.
We do require that all orders are Completed within 3 years
After 3 years the order will become null and void.
Q: How can I make payments?
Visa card payments are accepted but they do incur a surcharge of 2.5%.
International Money Transfers/Western Union are also ways of making payment.
You are welcome to set up an Automatic payment with your bank, we do ask that amounts paid is kept to minimum of $20 per payment.
You are most welcome to come in and make payments at any of our branches as it suites you.
Q: Is layby available?
Yes we do offer layby for purchasing of headstones, as long as headstone is paid in full within the 3 year period.
Q: One person is already buried - how do we go about adding a second person onto the headstone?
Providing there is space available on the existing headstone, we can do an additional inscription.
If there is no space available we can remove the headstone and re polish the front face of the headstone (as long as the front face is a flat surface) and start with a new inscription.
We can remove the existing headstone and replace it with a new headstone.
Link to services offered.
Q: How long does a headstone take to complete?
Depending on whether we have the headstone in stock it normally takes around 6-8 weeks, this allows plenty of time to order the photo ceramic (3 weeks) and to create a layout using your wording and chosen artwork.
When ordering a custom made headstone or a special colour is chosen, a time period of at least 3 months is required to have the headstone made and delivered.
If the headstone is required urgently, we can complete a headstone for you sooner (within a week), depending on availability of stock, you having the wording that you would like to go onto the headstone and have chosen your preferred artwork.
The photo ceramic unfortunately will still take 3 weeks for processing, but we are able to supply a temporary laminated photograph for your unveiling if needed.
If we are shipping the headstone for you, 3 weeks should be allowed from the cut off to being able to receive the headstone at it's port of destination. We are reliant on the shipping schedules.
Air freight is another option for urgent unveiling's, this option is not available to all destinations.
The cost will depend on the weight and destination.
Q: What are headstones made of?
Granite is the only stone we use for our headstones, as it will not deteriorate and will hold it's polish for many years to come.
Q: Differences between the Standard, Splay and Sub Base, Plinth:
Standard Base: Is a rectangular shape, sized accordingly
Splay Base: Is a rectangular Base with part of the front edge sloped.
Plinth: Is is an additional piece that is placed between the Standard Base and the Headstone.
Sub base: Is a smaller base, that is used on own.
What is a recumbent?
A Recumbent is a Desk that is laid down. (Higher at the back, lower in the front)
Can we inscribe headstones in other languages (characters)?
Yes we can do Asian, Arabic, Korean, Russian or any other Language required.
Please be advised that this service will be an additional cost.
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